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Call Free NZ 0800­ 001 914   (649) 973 5533
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Customer Service

Shipping and Delivery

 

Your order will be processed on the day we receive it (up until 3:00pm) unless it falls on a weekend or a public holiday, in that instance it will be processed and dispatched on the next working day.

Delivery throughout New Zealand

In New Zealand we use Courier Post for delivery. For most people this means next working day delivery - although if you are a rural customer then it might be 2-3 working days .Our Freight charge for retail orders in New Zealand is $4.95

Worldwide Shipping

We will ship to most places worldwide , fully insured and in most cases delivery is between 1-2 weeks. The freight cost for your shipping will vary depending on the weight of the parcel and the destination.  You can calculate freight charges on the checkout page.

Problem With Your Delivery?

If you discover there has been a delay in your delivery order please contact us as soon as possible so we can take action on your behalf.

Outside business hours, leave a message using one of our toll free numbers or email us. We will respond promptly to your email.

Privacy & Security

 

Online Security - SSL

Wholehealth uses secure servers and secure socket layer (SSL) data transfer for strong encryption of all customer information.
Entering a secure area on our site switches on a padlock (situated in the browser bottom status bar). In your address bar you see 's' added to 'http' indicating encryption of data. This means personal data entered at our site cannot be intercepted and read by a third party.
Wholehealth employs the most advanced technical measures relating to best e-retail practice protecting against loss, alteration or unauthorised third party access to customer information.

Privacy Policy

Wholehealth Limited will not disclose any personal information to a third party except if required by law or if arranged by the customer ( for example advice on product information ). Credit Card Details are not stored anywhere on our site, nor anywhere else.

Wholehealth Limited is dedicated to keeping personal information secure.  

IP Addresses

Customer IP addresses may be used incidentally to help diagnose problems with our server or for administrative purposes. IP addresses may be used to gather broad demographic data on customer traffic patterns and site usage.
This information is used internally only and assists us in developing this site to provide the great online shopping environment for our customers.

 Cookies

Cookies are identifiers placed on a recipient computer's hard drive via a visiting browser.
Cookies simply make it possible to personalise your view of our site on return visits and save you time during checkout. To enjoy the benefits of a Registered User, your browser must be set to accept cookies.

Transfer of Ownership

On any sale or acquisition of Wholehealth Ltd or its assets, any consumer information in the possession of Wholehealth Ltd at that time may be transferred to the purchasing or acquiring company.

Code Updates

We may from time to time update this policy. Amendments to this policy will be posted on this page.

Returns Policy

 

Damaged goods/ Lost in transit.

We will replace any damaged goods on the return of the product.  All products are insured against loss or damage and you may be required to complete documentation for insurance purposes. The delivery service is extremely reliable and we have very few ( if any ) problems with delivery.

 

Methods of Payment

 

Credit Cards.

We accept Mastercard, American Express and Visa. All amounts are charged in New Zealand dollars if you are ordering from outside of New Zealand.

Paypal.

You can pay us using you Paypal account,  this is integrated into the website.  All amounts are charged in New Zealand Dollars ( Paypal converts to your local currency ) .

Direct deposit

Details are provided online through the order process and we will release the order as soon as payment is in our bank account.

Bank draft, Personal cheque.

E-mail in your order, including the costs as per the website order form, and advise your method of payment, e.g. bank draft is in the post. NOTE: we cannot accept money orders.

Please post Cheques to 
Wholehealth Ltd
Unit 6, 300 Richmond Road
Grey Lynn
Auckland
New Zealand

Contact Us

 

We welcome any questions or comments you might have on our Products and Services.

We will reply to any mail we receive within 1 working day.

Don't forget to read the FAQ section as many common questions are answered there.

Thank you for taking the time to view our site ~ The Wholehealth team. More about us Here

Address

Wholehealth Ltd

 

Unit 6, 300 Richmond Road

 

Grey Lynn

 

Auckland, New Zealand



New Zealand :

Free Phone 0800 777 898
Ph: +649 360 5264
Fax: +649 360 5263

You can also use this contact form to send us your questions, enquiries or comments.

New Zealand:
Toll Free: 0800 001 914
International:(649) 973 5533
Physical Address
WholeHealth Ltd
Unit 7, 300 Richmond Road
Grey Lynn
Auckland
New Zealand
Postal
PO Box 6816
Wellesley Street
Auckland
New Zealand
Please note: While we do our best to have someone answer your call, there are certain times of the day when the lines may be overloaded. Please either continue to try, leave a message - or send us an email.

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